Customer support

Manage your affairs in a quick and safe way!

For the convenience of our partners and contracted clients, we are at your disposal for personal assistance by appointment.

Ask our staff for help!

Request a notification of planned outages.

Ask for expert advice on our systems and products.

Ask for data supply regarding product support.

Inquire about on-site servicing and deliverables.

Request information on repair options for specific obsolete equipment.

Inquire about maintenance and upgrades to installed systems.

Request information on system upgrade options

Service

Troubleshooting:

On-site servicing administration
- quick service ordering
Online support:
- Proactive remote support, IT support
Technical support:
- Fast & competent technical assistance
Repair service:
- Fast repairs throughout the entire operation period
- Repair of specific obsolete equipment is also possible
- Customized offer based on the actual repairs
- High-quality repairs at original factory

System administrator and IT service:

Operation of CEIBA / Wi-Fi / passenger counting and passenger information servers
Integration of applied software systems
IT support, online support

Maintenance:

Refurbishment and upgrade:

System upgrades, software support, device update, product support
The quality of our development work is proven by the fact that we have been working in close partnership with several of our clients for many years to upgrade existing systems.
Thanks to their advanced design, our products provide high performance even under harsh conditions.
We carry out the necessary upgrades with high efficiency and short deadlines.

Fire suppression system servicing with nationwide service coverage:

Expert and manufacturer support for all issues.

System design and installation
Technical and expert advice
OEM production support, manufacturer consultation
Direct support during manufacturing, installation and maintenance in all situations, whenever and wherever needed. In the event of failures during daily operation, our expert technicians with years of experience will minimize vehicle downtime and economic losses.

Continuous supply of spare parts

We ensure optimum daily operation with a rapid supply of spare parts.